Our 30 day money back guarantee gives you time to make sure your purchase is perfect. If you need to
return it for any reason, we'll happily provide you with an exchange or full refund.
Watches must be returned to us within 30 days of receipt of delivery and must be in brand new, unworn
and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any
protective coverings, have the watch strap or bracelet resized, or wear the watch. All domestic
purchases showing as "In Stock" under $3,000 will receive a full refund minus our shipping fees. A
10% re-stocking fee will apply for all other purchases. This restocking fee is charged when the
item is returned and authenticated to be in new, unworn, and undamaged condition. Additional
charges may be incurred, or refund refused (and item returned to customer at customer's expense)
if the watch is returned in damaged condition. To return an item to Gemnation, follow the process
RMA - Return Merchandise Authorization
- All returns must have a Return Merchandise Authorization number (RMA#). Please call 866-323-TIME,
or 718-663-3970 prior to return of any item. An item returned without RMA# will be refused.
- RMAs will be issued for all qualifying orders except deal-of-the-day or special order items.
Products must be returned to Gemnation within 10 business days following the assignment of an RMA
number or the Return Authorization will be void.
- All Watch Condition policies listed in the Return Policy must be adhered to.
- The RMA# must be listed clearly on the returned packaging.
- Collect shipping will be refused.
- Only use a carrier that offers shipment tracking for all returns.
- Insure your package for full value to ensure the safe return to Gemnation so that you are completely
protected if the shipment is lost or damaged in transit. *If you choose not to use a carrier that offers
tracking or insure or declare the full value of the product, you will be responsible for any loss or
damage to the product during shipping.
- Returning for refund: Allow up to 72 hours to process your returned order and up to 7 business days
for the refund to show up on your credit card statement and/or a check refund to be issued (wire
purchases will be refunded either via return wire or return check, at the discretion of Gemnation.
If a return wire is issued, a $50 wire receipt and wire issue fee will be held back from the return
- Returning for Warranty service: Please expect a 30 day turnaround for standard warranty repair.
Keep in mind that warranty service includes testing and identification of problems both before AND
after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic
timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time
especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want
the watch to go back to you in good working order. If warranty repair will exceed 30 days we will
endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the
delay. All shipping and handling costs in connection with warranty service are the responsibility
of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders.
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse.
If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT
you must call before and receive authorization.
Dead On Arrival (DOA) Product: Watch Failure Out of the Box
A Gemnation watch product is considered DOA if it shows symptoms of a failure, preventing basic operability,
when you first use it after opening the box. If you believe that your product is DOA, please call Customer
Service at 866-323-8463 within 30 calendar days of the invoice date. Gemnation will determine whether the
product is DOA and offer you the following options:
If Gemnation Support determines that a returned product is not DOA, Gemnation will apply Gemnation's
standard product warranty to the product. Further, if Gemnation determines that you have misrepresented
a returned products condition and that the product is not DOA, Gemnation may impose a $500 handling fee.
- Replacement: Gemnation, at its expense, will ship another of the same product. A Gemnation Sales
Representative will arrange for replacement and the DOA products return.
- Service: You may have the product repaired. However, once you choose that option, you may not request
replacement of the product. Repairs usually take less than 30 days. In some rare instances, repairs may
take longer depending on the part that requires servicing. If your repair will take longer than 30 days,
you will be informed of this as soon as possible.
This DOA policy applies only to Gemnation products currently offered at Gemnation's online store. As new
products are offered, Gemnation reserves the right to determine whether or not this policy applies.
If you discover what you believe is a product defect for any Gemnation product, please contact Customer
Service at 866-323-8643. If your product does have a defect, your product is covered under the terms of
your product's warranty. Please refer to the warranty information and other supporting documentation
that came with your product or
available online here