Shipment Recovery« Back to Customer Service

Gemnation provides its services in good faith. We ship to authenticated billing and shipping addresses. In certain circumstances, despite credit card authentication and/or order corroboration via the card-issuing bank, our third party shipper informs us that the address provided is not a valid or authentic address either registered to or associated with the recipient. In these cases, or when further investigation reveals potential foul-play or fraud committed by the shipment recipient, Gemnation requires the third-party shipper to return the shipment to Gemnation. Unless the recipient can provide sufficient information and/or documentation to the satisfaction of Gemnation's fraud-prevention department (regarding the potentially fraudulent transaction), Gemnation will refund the customer's credit card (or refund via other payment methods), cancel the order and retain the GREATER of 10% of the purchase price of the item(s) or the costs incurred in retrieving the item(s).