FREE U.S. Shipping  •  30 Day Returns
FREE U.S. Shipping  •  Complimentary Engraving  See Details
Live Chat Software chatLive Chat    emailEmail   phone866-323-8463
Complimentary Engraving

Add a free laser engraved message (up to 20 characters) to any watch over $300. Just add your watch to the cart, click on "Engrave" to add your personal message and then add code ENGRAVE during checkout.

Complimentary engraving cannot be used on sale items or private offers and cannot be combined with any other promo code.

X
Gemnation
accountSign In  |  watch listList  |  shopping cartCart
Live Chat Support Software

Caring For Your Watch« Back to Customer Service

To ensure that your watch continues to provide excellent service for many years, follow these guidelines.

  • Do not place your watch on speakers or refrigerators, since these have strong magnetic fields
  • After bathing in the sea, always rinse your watch with warm water
  • Avoid shocks
  • Adjusting the date on your watch: Wristwatches are sensitive mechanical instruments. To prevent damage to your wristwatch, BEFORE SETTING THE DATE, always ensure that the time is between 3 o'clock and 9 o'clock.
  • Always screw in the watch crown carefully to ensure that no water enters the mechanism.
  • If the watch crown is not a screw-in crown and/or the manufacturer indicates a water resistance of less than or equal to 100M (meters), DO NOT USE THE WATCH FOR ANY TYPE OF BATHING ACTIVITY INCLUDING SWIMMING. Your swim strokes, through the natural motion of your body, may cause a pressure equivalent of 150M (meters), thus rendering the water resistance of the watch unsuitable. Watch manufacturers claims for water resistance are seldom accurate and WE DO NOT RECOMMEND using a watch for diving unless the watch is rated at or over 200M water resistance. If the watch suffers from water damage, and the aforementioned recommendation was not observed, the warranty may be void. See below for more information about water resistance.
  • When cleaning metal bracelets and water resistant cases, use a toothbrush with soapy water and a soft cloth for drying
  • Avoid direct contact with solvents, detergents, perfumes, cosmetic products and similar abrasives, since they may damage the bracelet, the case or the gaskets
  • Avoid extreme hot and cold temperatures and rapid temperature changes
Like any high-precision instrument, a watch needs to be serviced regularly in order to work perfectly. The regularity of watch servicing depends on the model, climate and the care taken by the watch's owner. As a general rule, service intervals are between 4 and 5 years, depending on the use of the watch.

Water Resistance

Not all water resistant watches are created equally. For this reason, we strongly recommend against using your timepiece in a wet environment unless the watch is rated at or exceeds 150m (about 500ft).
Water Resistance Rating
Suitability
Not Water Resistant
Suitable for everyday use. Dust resistant. Should not come into contact with any water.
Water Resistant 20m - 30m (approx. 65ft - 100ft)
Suitable for everyday use. Minor splash resistant. NOT suitable for swimming, snorkeling or water related work
Water Resistant 50m - 80m (approx. 165ft - 265ft)
May be suitable for swimming, snorkeling, water related work and fishing. However, submergence in water is not advisable.
Water Resistant 100m - 120m (approx. 330ft - 400ft)
May be suitable for recreational surfing, swimming, snorkeling, sailing and water sports. However, prolonged contact with water is not advisable.
Water Resistant 150m - 200m (approx. 500ft - 660ft)
Suitable for most marine activity and serious surface water sports.
Water Resistant 300m - 600m (approx. 1000ft - 2000ft)
Suitable for Professional marine activity, scuba diving.
Water Resistant 1000m - 4000m (approx. 3300ft - 13100ft)
Suitable for Saturation diving (helium enriched environment).

Leather Straps

To preserve the condition of your leather strap as long as possible
  • Avoid contact with water and dampness to prevent discoloration and deformation
  • Avoid prolonged exposure to sunlight to prevent color fading
  • Avoid contact with greasy substances and cosmetic products
The life expectancy of leather is limited due to sweat, wear and tear and the abovementioned exposures. For the abovementioned reasons, please be aware that leather straps are not covered under warranty, either through the manufacturer or Gemnation.

If the warranty is voided as a result of misuse or failure to follow the abovementioned guidelines, we nevertheless are happy to assist you in returning your watch to usability. We bill non-warranty repair charges at cost.

  • Do not place your watch on speakers or refrigerators, since these have strong magnetic fields
  • After bathing in the sea, always rinse your watch with warm water
  • Avoid shocks
  • Adjusting the date on your watch: Wristwatches are sensitive mechanical instruments. To prevent damage to your wristwatch, BEFORE SETTING THE DATE, always ensure that the time is between 3 o'clock and 9 o'clock.
  • Always screw in the watch crown carefully to ensure that no water enters the mechanism.
  • If the watch crown is not a screw-in crown and/or the manufacturer indicates a water resistance of less than or equal to 100M (meters), DO NOT USE THE WATCH FOR ANY TYPE OF BATHING ACTIVITY INCLUDING SWIMMING. Your swim strokes, through the natural motion of your body, may cause a pressure equivalent of 150M (meters), thus rendering the water resistance of the watch unsuitable. Watch manufacturers claims for water resistance are seldom accurate and WE DO NOT RECOMMEND using a watch for diving unless the watch is rated at or over 200M water resistance. If the watch suffers from water damage, and the aforementioned recommendation was not observed, the warranty may be void. See below for more information about water resistance.
  • When cleaning metal bracelets and water resistant cases, use a toothbrush with soapy water and a soft cloth for drying
  • Avoid direct contact with solvents, detergents, perfumes, cosmetic products and similar abrasives, since they may damage the bracelet, the case or the gaskets
  • Avoid extreme hot and cold temperatures and rapid temperature changes
Like any high-precision instrument, a watch needs to be serviced regularly in order to work perfectly. The regularity of watch servicing depends on the model, climate and the care taken by the watch's owner. As a general rule, service intervals are between 4 and 5 years, depending on the use of the watch.

Not all water resistant watches are created equally. For this reason, we strongly recommend against using your timepiece in a wet environment unless the watch is rated at or exceeds 150m (about 500ft).

Water Resistance Rating
Suitability
Not Water Resistant
Suitable for everyday use. Dust resistant. Should not come into contact with any water.
Water Resistant 20m - 30m (approx. 65ft - 100ft)
Suitable for everyday use. Minor splash resistant. NOT suitable for swimming, snorkeling or water related work
Water Resistant 50m - 80m (approx. 165ft - 265ft)
May be suitable for swimming, snorkeling, water related work and fishing. However, submergence in water is not advisable.
Water Resistant 100m - 120m (approx. 330ft - 400ft)
May be suitable for recreational surfing, swimming, snorkeling, sailing and water sports. However, prolonged contact with water is not advisable.
Water Resistant 150m - 200m (approx. 500ft - 660ft)
Suitable for most marine activity and serious surface water sports.
Water Resistant 300m - 600m (approx. 1000ft - 2000ft)
Suitable for Professional marine activity, scuba diving.
Water Resistant 1000m - 4000m (approx. 3300ft - 13100ft)
Suitable for Saturation diving (helium enriched environment).

To preserve the condition of your leather strap as long as possible

  • Avoid contact with water and dampness to prevent discoloration and deformation
  • Avoid prolonged exposure to sunlight to prevent color fading
  • Avoid contact with greasy substances and cosmetic products

The life expectancy of leather is limited due to sweat, wear and tear and the abovementioned exposures. For the abovementioned reasons, please be aware that leather straps are not covered under warranty, either through the manufacturer or Gemnation.

If the warranty is voided as a result of misuse or failure to follow the abovementioned guidelines, we nevertheless are happy to assist you in returning your watch to usability. We bill non-warranty repair charges at cost.

Email Us Live Chat Call 866-323-8463 Call 718-663-3970

Mon - Thur 10 a.m.- 5 p.m.
Fri 10 a.m.-1 p.m. (ET)

Help Center
Shipping
Returns
Warranty
Authenticity
International
Education

About Us
Top 100 Watches
Testimonials
Promotions
Become an Affiliate
Site Map