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Complimentary Engraving

Add a free laser engraved message (up to 20 characters) to any watch over $300. Just add your watch to the cart, click on "Engrave" to add your personal message and then add code ENGRAVE during checkout.

Complimentary engraving cannot be used on sale items or private offers and cannot be combined with any other promo code.

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Two Year Warranty« Back to Customer Service

Two Year Warranty Card
Two Year Warranty Card Front Two Year Warranty Card Back
Two Year Warranty Card Front
Two Year Warranty Card Back
Gemnation.com provides warranty coverage of two years from the date of purchase on all of its brand name watches. Our warranty covers the watch movement and battery replacement for the time period stated and EXCLUDES:

Any defect to the watch case, crystal, strap, bracelet, box, manual or other part or accessory - arising from accident, mishandling, incorrect or abusive use including, but not limited to knocks, crushing or scratching; water damage, even in water resistant watches, EXCEPT as a result of manufacturing defect - manufacturing defects will be determined upon inspection by Gemnation authorized personnel using industry-standard "dry" and "wet" testing procedures. Watches with water damage, but with no discovered manufacturing defects, will not be covered by warranty; any form of crown damage (e.g. broken crowns, bent crowns or crown stems, disconnected crowns, snapped-off crowns); crystal damage; the use of, or the consequence of using non-authorized batteries, any alteration or intervention performed other than by an authorized Gemnation service technician. Any intervention performed by a non-authorised agent renders the Gemnation.com warranty void e.g. battery changes or engravings performed on the watch, other than by Gemnation-authorized personnel; non-metallic straps including but not limited to leather straps, rubber straps and fabric straps; the results of normal or excessive wear and aging of the watch and bracelet; theft or loss (including the loss of parts required for warranty repair: the cost of lost parts are the responsibility of the customer); any watch that has had the serial number or other features deliberately removed or altered.

Our warranty is extendable up to 5 years for 5 percent of the purchase price per year. Please contact us to extend your warranty.

Please also refer to the section Caring for your watch for recommendations on protecting your watch.

Strap/Bracelet Warranty Terms

Notwithstanding the warranty on Watches, straps (other than metal bracelets) arriving in new, unworn condition are covered for thirty (30) days from date of delivery except for damage arising from accident, mishandling, incorrect or abusive use including, but not limited to knocks, crushing, melting or scratching.

Watch Accuracy

Mechanical wristwatches should have a timing accuracy to within 10 seconds (+/-) per day. However, this rate may deviate based on temperature (heat or cold) and atmospheric conditions (pressure and humidity) and may change based on the position in which a watch is kept, especially when not being worn. If your mechanical wristwatch (i.e., a watch with an automatic or manual-winding movement), deviates in rate by more than 15 seconds per day, we will adjust it to bring it within normal operating accuracy, i.e. to within 10 seconds accuracy per day.

Please expect a 30-day turnaround for warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay.

All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment (from Gemnation to the customer) on all domestic orders. International warranty repairs will be billed according to shipment destination. Duties and taxes on any repaired watch sent outside the United States are the sole responsibility of the customer. This warranty is valid only at Gemnation.com. GEMNATION.COM DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. For additional questions concerning warranty service, please contact our Customer Service Department at 1-866-323-TIME.

Warranty Service Instructions

Please contact Gemnation.com for warranty return service so that we may assist you with the proper packing and shipping of the item.

Notwithstanding the warranty on Watches, straps (other than metal bracelets) arriving in new, unworn condition are covered for thirty (30) days from date of delivery except for damage arising from accident, mishandling, incorrect or abusive use including, but not limited to knocks, crushing, melting or scratching.

Mechanical wristwatches should have a timing accuracy to within 10 seconds (+/-) per day. However, this rate may deviate based on temperature (heat or cold) and atmospheric conditions (pressure and humidity) and may change based on the position in which a watch is kept, especially when not being worn. If your mechanical wristwatch (i.e., a watch with an automatic or manual-winding movement), deviates in rate by more than 15 seconds per day, we will adjust it to bring it within normal operating accuracy, i.e. to within 10 seconds accuracy per day.

Please expect a 30-day turnaround for warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay.

All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment (from Gemnation to the customer) on all domestic orders. International warranty repairs will be billed according to shipment destination. Duties and taxes on any repaired watch sent outside the United States are the sole responsibility of the customer. This warranty is valid only at Gemnation.com. GEMNATION.COM DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. For additional questions concerning warranty service, please contact our Customer Service Department at 1-866-323-TIME.

Please contact Gemnation.com for warranty return service so that we may assist you with the proper packing and shipping of the item.

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