Notwithstanding the warranty on Watches, straps (other than metal bracelets) arriving in new, unworn condition are covered for thirty (30) days from date of delivery except for damage arising from accident, mishandling, incorrect or abusive use including, but not limited to knocks, crushing, melting or scratching.
Mechanical wristwatches should have a timing accuracy to within 10 seconds (+/-) per day. However,
this rate may deviate based on temperature (heat or cold) and atmospheric conditions (pressure and
humidity) and may change based on the position in which a watch is kept, especially when not being
worn. If your mechanical wristwatch (i.e., a watch with an automatic or manual-winding movement),
deviates in rate by more than 15 seconds per day, we will adjust it to bring it within normal
operating accuracy, i.e. to within 10 seconds accuracy per day.
Please expect a 30-day turnaround for warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay.
All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment (from Gemnation to the customer) on all domestic orders. International warranty repairs will be billed according to shipment destination. Duties and taxes on any repaired watch sent outside the United States are the sole responsibility of the customer. This warranty is valid only at Gemnation.com. GEMNATION.COM DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. For additional questions concerning warranty service, please contact our Customer Service Department at 1-866-323-TIME.
Please contact Gemnation.com for warranty return service so that we may assist you with the proper packing and shipping of the item.